Privacy & Data Protection Policy

1. Policy Introduction
C2S Consultants Limited ("C2S", "we", "us") specialises in simplifying welfare benefits, including PIP and Attendance Allowance. Protecting your privacy is essential to our support. We handle your personal data securely and transparently, adhering to UK GDPR and the Data Protection Act 2018. We may update these terms to stay current with legal standards; the latest version will always be right here.

2. Who We Are
Company Name: C2S Consultants Limited
Company Registration Number (CRN): 17356716
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@c2sconsultants.co.uk
ICO Registration: ZC206175

3. Our Key Definitions
• Personal data: Details that identify you (like your name or phone number).
• Special category data: Sensitive information, specifically your health records.
• Data controller: C2S Consultants Limited—the people who decide how your data is used.
• Data processor: Third parties who help us, like Wix who host this website.

4. What We Collect
We only ask for details necessary to assist with your claim:
• Personal Details: Name, home address, DOB, NI number, and contact info.
• Financials: Current benefits, income, and relevant housing costs.
• Health Information: Detailed medical conditions, care requirements, and functional limitations.
• Digital Data: IP address and site usage via cookies to ensure the website works for you.

5. How Your Data is Gathered
We collect details directly when you fill in forms, email us, or speak with us. We may also receive information from your family or representatives if they have your permission to talk to us, or from the DWP/health professionals where legally authorised.

6. Why We Use Your Data & Our Legal Grounds
We process your details based on the following:
• Performance of a Contract: To provide our consultancy services and assess your eligibility.
• Legitimate Interests: To communicate with you and improve our website experience.
• Legal Obligation: To meet our regulatory requirements.
• Consent: We process sensitive health data only with your explicit consent to help with your application.

7. Sharing Your Data
To help your case, we may share relevant data with the DWP, HM Courts & Tribunals Service, and your health professionals. We also use secure technology partners (like Wix) to host our data. We never sell your personal details to third parties.

8. Keeping Your Data Safe
We use encryption, secure cloud storage, and strict access controls to keep your files safe. Only team members who need your data to help with your claim can access it.

9. International Transfers
Our website is hosted by Wix. This means data may be stored on secure servers in the US or other regions. Wix uses ICO-approved Standard Contractual Clauses to ensure your data remains as safe as it is in the UK.

10. How Long We Keep Information
We only keep your data for as long as we need it to support you or meet legal rules.
• Claims & Assessments: Retained for up to 6 years following DWP record-keeping standards.
• General Queries: Kept for 12 months if no service is taken up.
• Digital Cookies: Follows Wix’s standard technical lifecycle.

11. Cookies
We use cookies to make this site easy to use. You can change your cookie preferences in your browser at any time.

12. Automated Decisions
We do not use any automated screening or AI to make decisions about your benefits eligibility. All assessments involve human consultancy.

13. Children’s Privacy
Our welfare services are for adults aged 18 and over. We do not intentionally collect data from children.

14. Understanding Your Rights
You have the right to see the data we hold, ask us to fix mistakes, or request we delete your records. You can also ask us to stop using your data if you change your mind.

15. Withdrawing Consent
You can stop us from processing your health data at any time by emailing info@c2sconsultants.co.uk. Please note this may affect our ability to support your claim.

16. Contact & Complaints
For any questions, email info@c2sconsultants.co.uk. If you are unhappy with how we use your data, you can contact the Information Commissioner’s Office at www.ico.org.uk or 0303 123 1113.

Protecting Your Personal Privacy

At C2S, we understand that discussing health and finance can be daunting. Whether you are navigating your own claim or supporting a loved one, we are committed to making complex privacy rules simple. We only ever ask for the information required to get you the welfare support and benefits you deserve.

This policy outlines how we handle your Attendance Allowance, PIP, and Pension Credit data in plain English:

Data Collection: What we need to help you. Safety Measures: How we keep your information private. Your Control: How you can manage your data under UK GDPR and Data Protection laws.

Under UK law, you have specific rights that put you in control of your data. We have summarised these below so you know exactly how to manage the information you share with us.

Your UK Rights

Access Rights

You can ask for a full copy of all the personal and health records we have stored about you.

Right to Fix Errors

If any of your details have changed or are recorded incorrectly, we will update them for you.

Right to Delete

You can request that we remove your information from our database when it is no longer needed.

Right to Limit Use

You can ask us to pause how we use your data if you have concerns about its accuracy or use.

Legal Notice